Information We Collect

We gather different types of information depending on how you use our services. Some details you provide directly, while other data comes from your interactions with our platform.

How We Collect Information

Most data comes directly from you when filling out forms, uploading documents for analysis, or reaching out to us. We also collect information automatically through cookies and analytics tools that track how you navigate our website.

Sometimes we receive information from third parties, like payment processors or verification services, but only when necessary for providing our services and with appropriate safeguards in place.

How We Use Your Information

Your data helps us deliver the financial analysis services you've requested and improve your overall experience. Here's what we do with the information we collect:

• Process and present your financial analysis results in a clear, actionable format
• Send you reports, notifications, and updates about your account or analysis requests
• Respond to your questions and provide customer support when you need help
• Improve our platform's functionality based on how people actually use it
• Detect and prevent fraudulent activity or security threats
• Comply with legal obligations and respond to lawful requests from authorities
• Send occasional service updates or educational content if you've opted in

We don't sell your personal information to anyone. That's not our business model, and it never will be.

Legal Basis for Processing

Under Australian privacy law, we need a valid reason to handle your personal information. Our legal bases include:

• Contract performance: Processing necessary to deliver the services you've signed up for
• Legal compliance: Meeting requirements under Australian financial and privacy regulations
• Legitimate interests: Improving our services, preventing fraud, and maintaining platform security
• Your consent: When you've explicitly agreed to specific uses, like marketing communications

Data Sharing and Disclosure

We share your information only when necessary and with appropriate protections. Here's who might receive your data:

Service Providers

Third-party companies help us operate our platform—cloud hosting services, payment processors, email delivery systems, and analytics tools. These providers are contractually required to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory requests. This includes cooperating with law enforcement when legally obligated and protecting our rights in legal proceedings.

Business Transfers

If talexivora is acquired or merged with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Data Security

We take security seriously because your financial information deserves strong protection. Our security measures include:

• Encryption of data both in transit and at rest using industry-standard protocols
• Regular security audits and vulnerability assessments of our systems
• Strict access controls limiting who can view your information internally
• Secure data centers with physical and digital safeguards
• Employee training on privacy and security best practices
• Incident response procedures if a breach occurs

No system is completely foolproof, but we continuously update our defenses and respond quickly to potential threats. If a data breach affects your information, we'll notify you and the OAIC as required by law.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Retention periods vary based on data type and legal requirements:

When retention periods expire, we securely delete or anonymize your data so it can no longer identify you personally.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and understand user behavior. Here's what you should know:

Essential Cookies

These keep the website working—remembering you're logged in, maintaining security, and ensuring pages load correctly. You can't opt out of these without losing basic functionality.

Analytics Cookies

We use analytics tools to see which features people use most and where they encounter problems. This helps us make the platform better. These cookies don't identify you personally.

Managing Cookies

Your browser settings let you block or delete cookies. Keep in mind this might affect how our website works for you. Most browsers have help sections explaining how to manage cookie preferences.

International Data Transfers

We primarily store data within Australia, but some service providers operate servers overseas. When your information leaves Australia, we ensure it receives protection comparable to Australian privacy standards.

This might involve using providers in countries with adequate privacy laws or implementing contractual safeguards like Standard Contractual Clauses. You can ask us about specific transfer mechanisms if you're concerned.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent who discovers your child has provided us with personal data, please contact us and we'll delete it promptly.

Changes to This Policy

We update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Effective Date" at the top shows when the current version took effect. We recommend reviewing this policy periodically, especially if your circumstances change.